My mum did a wonderful job of cutting Lily's hair as she moved around the living room, moving her head around and generally making the whole process rather difficult. She eventually settled down on my dad's lap and ate a chocolate biscuit while my mum finished the job. Lily's hair looks much better now and is so much easier to maintain. I was able to brush her hair several times today without her dissolving into tears. I think we are all happy with the result.